Szolgáltatási feltételek

TERMS OF SERVICE (EU / SLOVAKIA – SHOPIFY STORE)

Last updated: 25.6.2026

These Terms of Service govern the relationship between the seller and the customer in connection with the purchase of goods through the online store Roses&Co. available at www.rosesandco.eu

These Terms are prepared in accordance with:

Directive 2011/83/EU on consumer rights,
applicable Slovak consumer protection laws (Act No. 102/2014 Coll., Act No. 250/2007 Coll.),
the Civil Code,
and applicable EU regulations.

1. SELLER INFORMATION

Seller:

Company name: FEDAR s.r.o.
Registered address: Podzámska 24 94002 Nové Zámky
Company ID: 46649051
DIC: 2023529134
Registered in: Trade Register
Email: info@rosesandco.eu
Phone: +421911320888

(“Seller”)

2. CONCLUSION OF CONTRACT

2.1 Orders are placed by submitting an electronic order via the online store.

2.2 After placing an order, the Customer receives an automatic order confirmation.

2.3 A purchase contract is concluded once the Seller confirms acceptance of the order.

2.4 The Seller reserves the right to refuse or cancel an order, especially in case of:

unavailability of goods,
obvious pricing error,
suspected fraudulent activity.

3. PRICES AND PAYMENT

3.1 All prices are stated in EUR.

3.2 Prices are inclusive of VAT (adjust as applicable).

3.3 Available payment methods:

credit/debit card
bank transfer
cash on delivery (if available)

3.4 Ownership of goods remains with the Seller until full payment is received.

4. DELIVERY

4.1 Goods are delivered to the address provided by the Customer.

4.2 Delivery time is usually 3 business days, unless otherwise stated.

4.3 Shipping costs are shown during checkout.

4.4 Risk of loss or damage passes to the Customer upon delivery of the goods.

5. RIGHT OF WITHDRAWAL (14 DAYS)

5.1 Consumers have the right to withdraw from the contract within 14 days without giving any reason.
5.2 The withdrawal period starts on the day the Customer receives the goods.
5.3 This right applies only if the product is returned unopened, unused, with the original protective seal/foil intact. Our rose boxes are sealed for hygiene and product-protection reasons; once this seal is broken or removed, the product is excluded from the right of withdrawal under EU Directive 2011/83/EU, Article 16(e).
5.4 If a returned package arrives resealed, damaged, or opened, the Seller reserves the right to refuse the return and refund.
5.5 A flat return shipping fee of €54.00 applies to accepted returns and will be deducted from the refund.
5.6 The Seller will refund all payments within 7–14 business days after receiving and inspecting the returned item.

6. WARRANTIES AND COMPLAINTS

6.1 The Seller is liable for defects in accordance with applicable EU and Slovak consumer law.

6.2 The statutory warranty period is 24 months, unless stated otherwise.

6.3 Complaints can be submitted via email or postal address.

6.4 Complaints will be handled within 30 days.

6.5 The Customer may request:

repair
replacement
discount
refund (if legally applicable)

7. REFUNDS

7.1 Refunds will be issued using the same payment method used for the original transaction, unless otherwise agreed.

7.2 The Seller may withhold refund until goods are received back.

8. LIABILITY

8.1 The Seller is not responsible for misuse of products.

8.2 The Seller is not liable for failures of third-party services (including Shopify, payment providers, or carriers), to the extent permitted by law.